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REFUND POLICY

At MS Meridian, all our products—including custom sportswear, hotel uniforms, and bespoke streetwear—are manufactured strictly according to client specifications, approved design proofs, and custom order agreements. Due to the custom-made nature of our products, we do not accept general returns, exchanges, or refunds for correctly manufactured orders.

Order CancellationsResolution ProcessManufacturing Defects and IssuesReturn Shipping

Order Cancellations

Orders can only be canceled or modified prior to the start of production. Once manufacturing or fabric processing has commenced, cancellations are no longer accepted. If a cancellation request is approved before production begins, any costs already incurred (such as design setup, pattern creation, or sample production) will be deducted from the refundable amount.



Resolution Process

If a manufacturing defect or error on our part is verified and confirmed:.

  • Replacement: We will re-manufacture and replace the defective items free of charge.

  • Store Credit: In select cases, store credit may be issued for future production orders.

  • Refund: Partial or full refunds are granted solely at the discretion of MS Meridian management for unresolvable production error



Manufacturing Defects and Issues

We take pride in our strict quality control standards. However, if your order arrives with a manufacturing defect or significant deviation from your approved digital proof, we will resolve the issue under the following conditions:.

  • You must inspect your order upon delivery and report any defects within 7 business days of receiving the shipment.

  • Claims must be submitted with clear photos, detailed descriptions, and video evidence of the defective items to our support team.

  • Issues related to incorrect sizes selected by the client, minor color variations inherent to batch fabric dyeing, or normal wear and tear do not qualify as manufacturing defects.



Return Shipping

Clients should not ship items back to our facilities without prior written authorization from our support team. Approved return shipping instructions and address details will be provided directly during the claim review process.